Below are answers to some of our most frequently asked questions.
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Keeping your equipment clean is not only good for appearances; it can also guard against equipment failure and improve system performance.
Any equipment with keys and knobs can degrade rapidly when exposed to dust. Stuck keys and "sticky" operation not only are frustrating to users but can create both errors and productivity loss.
Optical disk drives (CD/DVD) in workstations and digital recorders are the most vulnerable to dust damage since they contain a series of motors and rely on a dust-free light path for the laser-light and optical lenses to function properly. Because they are not sealed, any dust in the equipment can migrate through the optical system leading to performance degradation and eventually failure. Further, these devices have rather fragile media load-unload tray systems that can easily become jammed when the tray rail path is not operating smoothly, with dust build-up being the main cause of this failure.
So if you value your equipment, a dust cover is a must to protect your investment!
All of our dust covers are custom made as ordered, per your specifications or using our on-file dimensions. None of our dust covers are pre-made. Upon receipt of your order, we will send you a copy of those dimensions so you may compare them to your individual unit. If your unit's dimensions are different from ours, it will be your responsibility to provide us with the correct measurements.
Each DigitalDeckCovers™ Dust Cover is individually and carefully made after you place your order by a former recording engineer, who understands the needs of audio gear owners and the other types of equipment that we make covers for. We don't have a sweatshop of workers, use thin materials that actually allow dust to seep thru, or pre-make our dust covers in standard, generic sizes, so our prices are higher than those "$9.95 Made-to-Order Covers" (who actually contacted us to manufacture their covers).
Ultimately, you get what you pay for -- DigitalDeckCovers™ does not use thin, opaque vinyl that gets permanent creases, tears easily, and generally looks cheap. Instead, we use extremely durable and strong water resistant nylon, or bull-denim cotton, as well as an assortment of protective and stylish quilted and vinyl premium fabrics that were especially selected for audio gear and electronics.
You paid alot of hard-earned money for your equipment, and you want it to keep working as long as possible -- so spending a little extra on a dust cover that will protect your investment is the smart choice!
If you'd like more detailed information and pictures of the fabrics we use click here.
If you have further questions or would like a sample swatch sent by mail, feel free to contact us here to request a sample of the fabrics you are interested in.
All orders normally ship in about 7 business days. Large orders for custom dust covers may require additional time. Outgoing orders are taken to the post office every day except Sunday so typically orders arrive within 1 to 5 days of mailing. In extremely rare cases, we may be awaiting additional fabric to complete your order or have an unusually high number of orders to complete (we're a small company wanting to do everything ourselves instead of farming out orders to sweatshops). If that happens, we will notify you by email and it should only add 2-3 days to your total order time at most. Once your order ships, you will receive notification by email.
All of our custom dust covers are shipped to domestic addresses via USPS with delivery confirmation from Denver, Colorado. Tracking information will be sent by email after your order has shipped. In addition, if you register as a customer during checkout, you can access your customer information anytime after placing an order to see your purchase history and your order's shipping status/tracking number.
If you would like your cover shipped faster via FedEx, we are happy to do so. We do not offer that as a shipping option during our normal check-out procedure due to the wide range of weights and sizes of dust covers sold, which determines the final overnight shipping price. If you do desire faster shipping, simply contact us first and we will determine the price for your cover. If that price is agreeable (or you have your own FedEx account number you'd like to use), we will arrange for you to place and pay for your order which will be shipped overnight after your cover is made. We do not ship via UPS.
All items are shipped by our designated shipping carrier and there are no local pick-ups.
Yes, we ship worldwide by US Postal Service Airmail.
For international customers, your package will include a customs ID number. A customs ID essentially works as an international delivery confirmation, but it does not act as a tracking method while package is in transit. In general, international packages to take anywhere from 2-5 weeks to arrive, depending mostly on how long they remain in customs, a process which we have no control over.
All shipments to Mexico, Spain, South America, or Russia MUST be sent via registered airmail with recorded delivery to protect your order from theft. This costs an additional $25 on top of the standard international shipping charge. If you do not want to pay for registered airmail and live in those countries, then we will not process your order. No other international destinations require registered delivery.
What should I do?
In virtually every instance of this, the package turns up, so after checking with other individuals in your facility or home to see if someone else has received your shipment, you should check with your postal carrier to see if they remember delivering your shipment and where they may have left it (if it was somewhere other than your mail slot/box). If you have still not retrieved your shipment at that point, contact us and we will work with our local USPS representative to see if they can assist us with the problem. (Please note: It is a federal offense to tamper with USPS mail.)
If nothing can be found, we will ship your order again. We cannot grant refunds in these cases, only re-shipment.
Orders may be placed using the secure checkout system on our web server 24 hours a day using Visa, Mastercard, American Express and Discover credit cards, as well as Paypal. We also accept credit card payments by phone. We are not always able to get to the phone as we are typically in the process of making covers, but if you leave your contact information (including email address as we are often able to respond quicker that way) and best time to call, we will return your call as soon as possible.
Payments via check or money order can be pre-arranged by contacting us at this email address first: email@example.com. Once received, orders paid by checks will be subject to a 5-day hold for the funds to clear before we begin processing your order.
Yes, orders of 12 pieces or more are eligible for a discount, the percentage of which increases with the number of pieces ordered. Contact us at firstname.lastname@example.org with your needs, and we will let you know exact discount pricing and how to order.
All purchase orders must be approved in advance, so please contact us at email@example.com for prior approval.
If your shipping destination is in Colorado, then we are required by law to collect 7.72% for state sales taxes. All other states and locations outside of the U.S. do not pay any sales tax on their order.
Once we receive your order, we email the dimensions that we have for your gear to you so that you can double check them against your actual item. If our dimensions differ from yours or you would like modifications, then you should notify us immediately so we can correct our pattern to fit your gear. If we make a mistake on agreed upon or emailed dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the shipping costs. We work hard to complete and ship all orders within 7 business days, so if we don't hear back from you quickly after you receive your order confirmation email and you choose not to check the dimensions (which we strongly encourage because manufacturer stated specs are not always accurate), we will build your order with our dimensions and cannot be held responsible if the cover does not fit.
All product revisions or alterations that fall under our return policy above require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting DigitalDeckCovers by email; any products returned to us unauthorized will not be accepted.
Otherwise, due to the custom nature of these covers, all sales are considered final, WITH NO EXCHANGES OR REFUNDS.
ERRORS & OMISSIONS. While every effort is made to insure the accuracy of models and pricing listed on our website, errors and omissions do happen. DigitalDeckCovers™ is not responsible for any typographical or pricing errors on our website. If any of these types of errors are found and effect a customer's order, they will be notified and given the choice whether or not to proceed with their order of that item.
LIMITED LIABILITY. DigitalDeckCovers' expressly disclaims liability in relation to the products purchased through this site for special, incidental, consequential, and contingent damages of any kind or nature including without limitation damages for loss of business profits, business interruption, or any other pecuniary loss, or damages to persons or property, whether a claim for such damages is based upon warranty, contract, tort or otherwise. DigitalDeckCovers' maximum liability is limited to the purchase price of the products sold. DigitalDeckCovers' shall not, under any circumstances, be liable upon a claim relating to the products it sells which exceeds this liability limit.
USE OF SITE. These notices concern your use of this site. By accessing, using or downloading materials from this site, or by placing an order with DigitalDeckCovers, you agree to follow and be bound by our Store Policies. Your continued use of the site following any posted changes to these policies signifies your acceptance of and agreement to those changes. We reserve the right to refuse service to anyone at any time for any reason.